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Customer Service Professional
Dedicated and customer-focused professional with extensive experience in delivering exceptional service across various industries. Proven track record of effectively addressing customer needs, resolving issues, and exceeding expectations. Strong communicator with a knack for problem-solving and a passion for ensuring customer satisfaction.
Education
Suffolk County Community College
Completed Semesters in Liberal Arts, Brentwood, NY
September 2016 – September 2018
Related Work Experience
All Pro Tire and Auto
Shop Assistant, Central Islip, NY
May 2013 – February 2024
- Provided direct support to the owner, ensuring exceptional mechanical work and customer service.
- Initiated communication with suppliers to arrange pick-up times for tire orders and parts, ensuring timely fulfillment.
- Oversaw store operations, stepping in to assist as needed to maintain efficiency and customer satisfaction.
- Addressed customers’ inquiries and concerns over the phone, directing their calls appropriately to ensure prompt resolution.
- Examples of Exceptional Customer Service:
- Resolved a complex issue with a customer's vehicle, going above and beyond to ensure their safety and satisfaction, earning praise from both the customer and supervisor.
- Proactively identified a potential problem with a tire order, rectified the issue swiftly, and ensured the customer received their order on time, earning commendation for outstanding service.
Montes Pizzeria
Cashier & Delivery Driver, Smithtown, NY
July 2017 – July 2018
- Provided a warm and welcoming environment for customers, fostering positive interactions and repeat business.
- Efficiently transported and delivered food orders to customers’ homes, ensuring timely and accurate service.
- Upheld the highest standards of customer service, promptly addressing any concerns to ensure satisfaction.
- Managed customer transactions accurately and efficiently, maintaining a positive rapport with patrons.
Speedway
Cashier, Smithtown, NY
March 2016 – September 2017
- Maintained meticulous inventory records, ensuring stock availability and minimizing discrepancies.
- Maintained a clean and organized work environment, enhancing the customer experience and store image.
- Processed customer transactions accurately and efficiently, handling cash responsibly.
- Demonstrated reliability and accountability by executing opening and closing procedures efficiently.
Skills
- Proficient in Microsoft Office (Word, PowerPoint, Excel)
- Strong problem-solving skills and quick learning ability
- Excellent communication and collaboration abilities
- Courteous and adaptable demeanor
- Detail-oriented with a strong work ethic
- Experienced with CRM tools
- Knowledge of Cloud Computing and AWS
- Familiar with HTML, CSS, Javascript and Python